Returns & Exchanges Policy

At Chery Industrial, we stand behind the quality of our products and offer a 30-day return window for items in their original, unused condition. Please ensure all original packaging is intact to qualify for a full refund or exchange.

1

Initiate Your Request

Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the items in their original shipping containers, ensuring the RMA number is clearly marked on the outside of the box.

3

Ship the Item

Drop off your package at an authorized carrier location; we recommend using a trackable shipping service for all high-value industrial equipment.

4

Inspection and Refund

Once our warehouse receives and inspects the equipment, your refund will be processed to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing