Frequently Asked Questions
Everything you need to know about shopping with Chery Industrial
What are your standard shipping times and methods?
We offer standard and expedited shipping options. Most orders are processed within 1-2 business days, with standard delivery typically taking 3-7 business days depending on your location.
What is your return policy for industrial equipment?
We accept returns within 30 days of purchase, provided the items are in their original packaging and unused condition. Please note that certain heavy-duty equipment may be subject to a restocking fee.
Do you offer bulk discounts for wholesale orders?
Yes, Chery Industrial provides competitive pricing for bulk purchases. Please contact our sales team directly with your requirements to receive a custom quote.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and wire transfers for high-value industrial orders.
Are your products covered by a warranty?
All Chery Industrial products come with a standard 1-year manufacturer's warranty covering defects in materials and workmanship under normal use.
How can I track my order status?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.